Support
Write to mveb@ukr.net. We answer within two business days, usually the same day. Include your store domain and the order number if the question is about a specific payment — it saves a round trip.
Common questions
The payment option doesn't appear on the product page
Three things must all be true: the plan is created, the product is attached to it, and the app block is added to the product template in Online Store → Customize → Add block → Deposit payment. The block does not appear automatically — Shopify requires the merchant to place it.
Which payment providers work with deposits?
Deferred charges are a Shopify platform feature and require one of: Shopify Payments, PayPal Express, Authorize.net, Adyen or Stripe. This is a Shopify restriction, not ours — with other providers the card cannot be stored for a later charge.
Does the deposit include shipping and tax?
Yes. A percentage deposit is calculated from the full line total, shipping and tax included, so the remaining balance always closes the order exactly. Getting this wrong is a common failure in other apps.
Does it create extra orders?
No. One order, one payment schedule. We use Shopify’s native deferred purchase options, so accounting, fulfilment and print-on-demand integrations see a single order — not one per payment.
What happens if the balance charge fails?
The order stays partially paid and appears in Outstanding balances inside the app. You can retry, or send the customer a payment link. Nothing is charged twice — every charge carries an idempotency key.
How do I cancel the subscription?
Uninstall the app in your Shopify admin. Billing stops immediately and your store session is deleted. Deposit plans already created remain in your store — they belong to Shopify, not to us.
Reporting a problem with money
If a charge looks wrong — a double charge, an unexpected amount, a payment that did not go through — email us with the order number and mark the subject URGENT. Payment issues are handled before anything else.